In person
Unit 3, 57 Windsor Avenue
London
SW19 2RR
Identity
cards
Our staff carry identity
cards which include a photograph, their
name and job title. They will happily show
their identity card to reassure customers
of their identity and the purpose of their
visit. If you wish to double check this
information, please contact the service
department on 0500 25 25 50.
Looking
after our customers
We
shall
Deal with all enquiries
as quickly and efficiently as possible
Respond to all customer
enquiries in the shortest possible time
Ensure all our teams work together and
with our partner organisations to help
you access the services you need quickly
and easily
Treat all our customers
fairly and equally
Measure how our customers
feel about our services through the use
of customer satisfaction surveys
Supply information in
clear, concise English
Treating
everyone fairly and equally
All customers will be treated
fairly and equally regardless of
Gender
Race, colour, nationality or ethnic origin
Religion or belief
Physical ability
Age
Corporate
social responsibility statement
Responsible business should
be the core of a company's programmes and
strategies. Having an awareness of the social,
environmental and economic impact of our
actions can improve their positive impact.
We achieve this by operating to the highest
professional standards with the following
key values:
INTEGRITY-
being fair and honest with all our stakeholders
RESPONSIBILITY-
acting responsibly and respectfully as
an employer, supplier, customer and neighbour
TRANSPARENCY - engage in open
dialogue with all partners and comply with
all legal and contractural obligations
INNOVATIVE-
continually seek and challenge to improve
our service and capabilities
RELIABILITY- grounded by good business
values and an even balance between financial
and ethical goals
EXCELLENCE- have pride in the service
we deliver
CARING- listen to our stakeholders and
operate a sustainable business, protecting
the environment for future generations
Making
a complaint
You may
contact us by email, telephone, fax or
phone detailing the nature of the complaint – what
has happened, when it happened, what you
have done to try and resolve it and what
you would like us to do.
We will acknowledge
receipt of the complaint and respond, if
possible, on the same day, if not the next
working day.
We will investigate
the complaint and attempt to resolve it
within 2 weeks of receipt. If you are not
satisfied with the way in which we have
handled your complaint as outlined above,
you should contact:
_security_fire.gif)
